Solutions / Sales recoveryRecovery automation

Resume conversations when a purchase is left incomplete.

Configure messages for abandoned carts, failed card payments, and unpaid PIX payments, with follow-ups and support in the same conversation.

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See how it works

Interface showing an Abandoned Cart recovery configured for 15 minutes and a message linking back to checkout.

Flows for each situation

Use separate initial messages for abandonment, cards, and PIX, activating only the events available through the store integration.

Configurable follow-ups

Organize different sequences for customers who replied and those who have not, and stop recovery when the purchase is completed.

Conversation-based reasons

AI classifies the reason for abandonment only for recoveries with a customer reply and an eligible conversation that is no longer active, using the configured categories.

01 / Flows for each situation

Cart, PIX, and card events start different conversations.

A customer who abandoned items may need to resume checkout. Someone who generated a PIX payment that remains unpaid may need the code, while someone whose card was declined faces a different obstacle. Configure separate initial messages and sequences for each situation. Activation depends on the store integration providing the corresponding event.

Link an approved template to each recovery type.
Set suitable timing and follow-ups for each situation.
Stop incompatible messages when the purchase is completed.

02 / Continuity after a reply

When the customer speaks, recovery becomes customer service.

The reply arrives in the same conversation where the recovery began. AI can continue according to your instructions or transfer the interaction, when that option is enabled, with a reason and summary for the team. In the inbox, the team member finds the available messages, contact, cart, and history to resolve the question without restarting the conversation.

See which recovery started the contact and what has already been sent.
Take over the conversation for a negotiation or exception.
Keep the AI muted while the team handles the interaction.

IN PRACTICE

Where this solution fits into your day-to-day work.

Resume an abandoned cart

Remind the customer about the items and guide them back to checkout while the purchase remains open.

Follow up on an unpaid PIX payment

Use a dedicated flow for a generated payment that the integration has not yet confirmed.

Help after a declined card

Start a conversation suited to the payment failure and hand it to a person if the situation requires one.

FROM SETUP TO CONVERSATION

Start with what makes sense for your business.

Connect the events

Integrate the store and WhatsApp so Infynia receives cart and payment status updates.

Choose messages and timing

Link approved templates to recovery types and configure the follow-up steps you want.

Track every attempt

View sends, replies, conversions, cancellations, and the contact's recovery history.

BEFORE YOU START

Good questions.
Clear answers.

Which situations can start a recovery?

The platform has flows for abandoned carts, failed cards, and unpaid PIX payments. Actual availability depends on the events sent by the connected integration.

Does Infynia always identify the reason for abandonment?

No. Classification occurs only for an eligible recovery with at least one customer message, after the conversation becomes inactive and there is no pending follow-up. Without evidence, no new reason is assigned.

What happens when the customer completes the purchase?

The updated purchase status prevents incompatible recovery messages and allows the attempt to be recorded as converted when the attribution criteria are met.

CONNECT THE POSSIBILITIES