Solutions / Sales intelligenceData to choose your next action

See where sales move forward and what gets in the way.

Compare sales, recovery, and abandonment by product and understand the reasons customers share in eligible conversations.

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See how it works

Interface showing the abandoned product ranking and an analysis of abandonment reasons.

Performance by product

Compare revenue, conversion, recovery, abandonment, and average order value across products observed in tracked orders and carts.

Reasons behind abandonment

When a customer replies in an eligible recovery conversation, AI classifies the reason among the available categories. Without a reply that supports the classification, the reason remains unknown.

From analysis to action

Use recovery, win-back, pricing, or trend recommendations to open the campaign builder with filters already filled in.

01 / Products that need attention

Find where abandonment concentrates value and volume.

The product view compares items observed in tracked orders and carts. You can identify which ones accumulate the most abandonment, abandoned value, or downward trend, then open the details to review sales, recovery, and average order value for the period. Products without tracked history do not appear yet, keeping the analysis tied to available data.

Compare abandoned quantity and value by product.
Open the details before deciding which opportunity to prioritize.
Always use the same window when comparing sales and losses.

02 / From evidence to campaign

Turn a specific insight into an audience you can review.

When a customer replies in an eligible recovery, AI can classify the reason for abandonment among the available categories. Without a sufficient reply, the reason remains unknown. From a product or opportunity, you can take behavior, reason, or RFM filters to the campaign builder and review the audience before sending.

Separate stated reasons from cases that remain unknown.
Open the builder with the opportunity filters already filled in.
Review contacts, message, and timing before sending.

IN PRACTICE

Where this solution fits into your day-to-day work.

Prioritize a product with high abandonment

Compare volume and lost value to choose where to investigate the journey or prepare an action.

Act on a recurring objection

Use reasons supported by eligible replies to build an audience, while keeping cases without evidence as unknown.

Win back previous buyers

Start with a product and take inactive RFM segments to the campaign builder for review.

FROM SETUP TO CONVERSATION

Start with what makes sense for your business.

Choose the period

Set the dates to compare sales, losses, and recovery within the same window.

Find the focus

Open a product or suggested action and review the metrics and audience behind the opportunity.

Prepare the campaign

Take product, behavior, or segment filters to the campaign tool and review the audience before sending.

BEFORE YOU START

Good questions.
Clear answers.

Which products appear in the analysis?

The table includes products observed in orders and carts tracked by Infynia. Items without this history do not appear until data is available.

How is recovered revenue calculated?

In the product view, it includes customers who abandoned and purchased within seven days of contact. Other screens may use a customer-level view, so the totals may not be identical.

How does Infynia identify the reason for abandonment?

AI analyzes customer replies in eligible recovery conversations and selects an available category. When the conversation does not provide enough information, the reason remains unknown.

CONNECT THE POSSIBILITIES