Solutions / WhatsApp notificationsAutomatic updates

Keep customers informed after their purchase.

Link templates to paid, shipped, and delivered order events to share every update through WhatsApp.

Interface showing the Paid Order notification configured to send a confirmation on WhatsApp.

Clear events

Set up separate messages for payment, shipping, and delivery without mixing transactional communication with recovery messages.

Templates under control

Choose approved templates and keep each automation active, paused, or without a template based on your operation.

Conversation history

Sent messages appear in the contact history alongside replies received through WhatsApp.

01 / Order events

Every update triggers the corresponding message.

Link a different template to paid, shipped, and delivered orders. A message is sent only when the connected integration reports the event, so availability varies between platforms. You activate only the stages that make sense and keep payment, shipping, and delivery as separate customer communications.

Choose an approved template for each available event.
Activate or pause payment, shipping, and delivery separately.
Review the variables the integration can fill in.

02 / Continuity in the inbox

An automatic update makes room for a real conversation.

Sent notifications remain in the contact history. If a customer replies to a payment confirmation or shipping notice, the team finds the original message and reply in the same conversation, with the available context. A question about timing or delivery can continue in the inbox without reconstructing the order journey.

Review the sent notification before replying to the customer.
Assign the conversation to a team member when needed.
Keep transactional messages separate from sales recovery.

IN PRACTICE

Where this solution fits into your day-to-day work.

Confirm payment

Let the customer know the order was paid when the connected integration reports that event.

Share a shipping update

Send the shipping update with the variables available for that platform.

Complete the delivery cycle

Confirm delivery when the integration provides that event and keep any replies in the inbox.

FROM SETUP TO CONVERSATION

Start with what makes sense for your business.

Connect your operation

Activate WhatsApp and an integration that provides the order events used by your store.

Link the templates

Choose an approved message for each available event and review the variables used in the content.

Activate each event

Turn on only the notifications you want. Each message is sent when the integration records the corresponding event.

BEFORE YOU START

Good questions.
Clear answers.

Which order events are available?

The platform has notifications for paid, shipped, and delivered orders. Each one is sent only when the connected integration reports that event.

Does every platform send all these events?

Not necessarily. Tracking, delivery, and other data vary by integration. Infynia displays notices when a platform does not provide the required context.

Do I need an approved template?

Yes. Business-initiated messages use Meta-approved WhatsApp templates configured for the corresponding automation.

CONNECT THE POSSIBILITIES